Alongside these frustrations,frequent price hikeshave compounded the dissatisfaction, with many users feeling that Netflix no longer provides the value it once did. These pricing changes, combined with unpopular decisions regarding content and policies, have led to an increase in social media campaigns encouraging users to cancel their subscriptions. These factors have significantly influenced the narrative that Netflix is becoming less customer-friendly, prompting many to reconsider their relationship with the platform.

How The Removal Of The Basic Plan Affects Netflix Subscribers

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A collage of six of the best movies on Netflix in October 2024 including Edge of Tomorrow, Godzilla Minus One, and American Psycho

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Netflix’s Reed Hastings speaking in an interview for Recode

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Lionsgate has agreed to allow all four seasons of ‘Mad Men’ to stream to Netflix subscribers.

This change particularly affected price-conscious consumers who preferred ad-free content at an affordable price. The gap between the ad-supported and ad-free options led to frustration, as many felt they were being pushed toward more expensive tiers. Netflix’s move to eliminate the Basic ad-free plan has intensified backlash from users already unhappy with other recent changes.

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Are Users Actually Canceling Their Subscriptions?

Some May Be, But Subscribers Continue To Rise

While it’s clear that some users have canceled their subscriptions for various reasons, and Netflix has canceled others themselves, as part of the crackdown on password sharing, the overall outlook continues to be good for one of the biggest streaming services in the world.